Terms & Conditions
1. Operating Hours
IVM will provide the stipulated service during business hours from 9:00 am to
5:30pm Monday to Friday and IVM will adhere to any public holidays gazetted by
the Federal and State Government.
IVM primary communication channel shall be via email and emails sent through
Technology Park Malaysia Corporate Email Server to the email address provided
by the Client on the registration form shall be deem as delivered, accepted and
understood from the time it is sent. It is the Client's responsibility to update IVM
with his/her latest working email address in the event of any changes differing
from that stipulated in the registration form.
3. Suspension or Termination
The Client understand that IVM, in its sole discretion, may terminate, suspend
your incubation at any time, with or without notice(s), in relation to any
outstanding invoice(s) or if any part of this Term and Conditions breached.
Upon such suspension or termination, you must immediately discontinue the use
of our service(s) rendered to you and disclaim IVM as your Virtual Incubator. IVM
immediately reserved the rights to re-assign any services we offered to you to
another party and IVM will discard any mails, parcels, items which belong to the
Client if the item is not collected after 14 days of such suspension or termination.
IVM will not be liable for any losses or claims whatsoever that may arise from such
Any usage of our service(s) after such termination or suspension shall be deemed
as an act of trespassing.
IVM makes no representations or warranties, express or implied, of any kind to
Client or third party regarding IVM services. IVM shall use reasonable efforts
to provide the agreed upon services however, in no event, shall IVM be liable to
Client, or any third party, for any claims for loss or damages as a result of any
action or inaction by IVM.
5. Fraudulence Use of Service
The Client agrees that he/she will not use IVM name, services, and premises for
any illegal, fraudulent, illicit, unfit, unethical purpose. IVM is the sole arbitrator to
decide on the validity of the Client purpose of using our services. It is agreed that
IVM is not responsible for any international civil and criminal law violations on
IVM accepts no legal responsibility or liability for the handling of call on the
Client's behalf (whether unregistered, registered, certified or insured), or for any
action, event or expense associated with or arising from the handling of the calls.
The Client reserved the rights to the privacy of your mails with IVM but if it is
deemed to be suspicious, we preserved the rights to unwrap or open the mail,
parcel, courier or any questionable items delivered to our premises for the Client
without the Client's prior agreement.
The Client indemnifies and agrees to hold IVM harmless from and against any
claims by the Client, and/or any employee, agent or invitee of the Client for
any loss, damage, expense or claim, loss of information, damage or any errors
including whether caused by any act or omission of IVM.
Any telephone number assigned to Client by IVM shall remain the property of IVM.
It is understood that IVM is only offering a service to you and is not affiliated nor
related to the Client. IVM will not be your guarantor and/or responsible for any
loan, credits, borrowing of money. Should we receive any threat from any party
that affects our employees (emotionally or physically), premises or business
operation, IVM will report the case to the Police immediately and IVM reserved the
rights to terminate your service immediately without any compensation.
IVM will only provide storage of your mails, parcels or items for the time frame
stipulated on the package you sign up for and IVM has the rights to discard any
items not collected after that period of time plus 14 days grace period.
Any items delivered to our office via normal post, hand or courier which is not
addressed clearly to the recipient or if the address differs from what we have on
our records will be discarded. IVM will certainly endeavour to identify the rightful
owner but if IVM failed to identify the recipient, IVM will discard the item after 21
days from the date of receive the delivery.
8. Client Privacy
IVM guaranteed that all customers information will be kept with strict
confidentiality and will not be sold or release to any 3rd party however IVM is
at its sole discretion to preserved the rights to release the Client information to
a 3rd party if IVM suspect or believe that the Client has breach any part of this
9. Payment Terms
Our service to you will be auto renewed by itself at the same price, plan and
billing cycle at the end of each billing cycle unless you notify us of otherwise. Our
billing system will automatically generate a new invoice for you at the end of your
billing cycle for the same renewal and the invoice shall be consider delivered and
accepted by you unless you inform us 72 hours after the invoice is sent to your
email address on our system.
It is understood that the only way to confirm that you wish to cancel your service
and obligation to us is by completing IVM Official Service Cancellation Form by
contacting us at +603-8992 3000 to request for a fax copy of the cancellation
form. You should receive an acknowledgement from us once we have verified and
process your cancellation.
10. Modification of Services
IVM may at any time modify or discontinue, temporarily or permanently, IVM
services (or any part of them) with or without notice and liability to anyone.
Should price increases become necessary, IVM will give the customer 21 days’
notice in writing/email.
11. Matters Beyond Our Control
We shall not be held liable for any breach of these Terms and Conditions caused
by circumstances out of our control, including acts of God, fire, lightning, flood or
extremely severe weather, explosion, war, disorder, industrial disputes (whether
or not involving our employees) network failures, power failures or acts of local or
central Government or other competent authorities.
The laws and jurisdiction of Kuala Lumpur, Malaysia shall govern any and all
matters of dispute between IVM and Client.